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FAQ: Continuity of the Subscription

Can there be a period during which an employee is unable to use their fitness membership because of the transition to the new provider?

In principle, no. The goal is for all employees to continue exercising without interruption throughout the transition. There is, however, an administrative difference between the two providers. BFNL ends subscriptions on the exact end date, while benVitaal always starts new subscriptions on the first day of the month. As a result, there may theoretically be an administrative gap of approximately 15 days on average. This has been arranged behind the scenes in such a way that neither you nor the employee will incur any additional costs during this period.