Why am I receiving an invitation to a new platform?
FiscFree is introducing a new and improved platform in mid-August. At the same time, we are changing our fitness provider for corporate fitness from BedrijfsFitness Nederland (BFNL) to benVitaal.
From 3 September, new corporate fitness subscriptions will be arranged through benVitaal. You will need to use the new FiscFree platform to sign up for fitness subscriptions.
You will automatically receive a personal invitation as soon as the platform is available to you.
Do I need to do anything?
Yes (from the end of August).
Your current subscription will not be transferred automatically.
You will receive an email from us as soon as you can arrange your new subscription through the new FiscFree platform. This will become available at the end of August, and your new subscription can start no earlier than 1 October.
Simply follow the steps in the email to arrange your new subscription.
What happens if I don't do anything?
If you do not arrange a new subscription, your current subscription will end on its scheduled end date.
Because we are changing fitness providers, we are not allowed to transfer your subscription automatically (this is not permitted under GDPR). If you wish to continue using the corporate fitness benefit, you will need to arrange a new subscription yourself.
Will I receive a reminder?
Yes.
You will receive:
- an invitation as soon as you can arrange your new subscription (end of August);
- a reminder when the end date of your current subscription is approaching.
- Choose another participating gym and arrange your new subscription there.
- Continue working out temporarily at your current gym. You can arrange a temporary subscription yourself and submit the costs to FiscFree as a monthly reimbursement.
Do I need to create a new account?
Yes.
Because FiscFree is launching a new platform, you will receive a personal invitation to create a new account. You can then use this account to arrange your new corporate fitness subscription.
As we are changing fitness providers, you will no longer need to use your BFNL account. You do not need to create a separate benVitaal account, as benVitaal's services are available directly within the FiscFree platform.
My new subscription starts on the first day of the month, but my current subscription ends earlier in the month. Can I continue to work out in the meantime?
Yes.
New subscriptions always start on the first day of the month.
If there is a short period between the end of your current subscription and the start of your new one, don't worry. We have made arrangements with participating gyms so that you can continue working out during this transition period without any additional costs.
My current subscription ends before 1 October. Will I still be able to renew my subscription on time?
During the transition to the new and improved FiscFree platform, employees whose current subscription ends in September may not always be able to arrange their new subscription five weeks in advance.
Your new subscription must be arranged through the new FiscFree platform. You will receive an invitation from your employer to access the platform at the end of August.
As soon as you receive this invitation, you can arrange your new subscription through benVitaal in the new FiscFree platform. If your current subscription ends in September, your new subscription will start on 1 October.
In the meantime, you can continue working out as usual. We have made arrangements with participating gyms to ensure you can continue exercising during this transition period without any additional costs.
Can I still cancel my new subscription on a monthly basis?
Yes.
We have agreed with participating gyms that a new subscription through benVitaal should be treated as a continuation of your existing BFNL subscription.
If a gym does not follow this agreement, please contact FiscFree. We will work together with the gym to find an appropriate solution.
Do I have to pay a registration fee again?
No.
If you continue working out at the same gym where you are already a member, you do not have to pay a new registration fee.
If a gym does ask you to pay a registration fee, please contact our Customer Service team. We will be happy to help.
My gym is not yet available on the new platform. What should I do?
We are still in the process of connecting gyms to the new platform.
If your gym is not yet available when it is time to renew your subscription, you have two options:
This temporary solution is available for a maximum of six months. Please note that you will need to submit your reimbursement each month.
During this period, we will continue working to connect your gym. You can also help by letting your gym know that you would like to continue working out through benVitaal. Joining benVitaal requires very little time or effort from the gym, and the terms and conditions are the same as those they already had with BFNL.
Why is the price different from my current subscription?
In most cases, the prices are the same.
However, small price differences may occur because benVitaal and BFNL have separate pricing agreements with gyms.
If the price difference seems larger than you expected, please contact our Customer Service team. We will be happy to investigate whether the price is correct.
I have not received an email. What should I do?
Please contact your HR department or FiscFree Customer Service on +31 (0)513 433 057.
The invitation to the new FiscFree platform is sent by your employer. We can check your details and investigate whether anything has gone wrong. If necessary, your employer can send you a new invitation to the FiscFree platform.
Once you have received your invitation, you can choose your gym and arrange your new subscription through the platform.
Please note that your employer must first have invited all employees to the new FiscFree platform. If this has not yet happened, your employer will need to complete that step before you can receive your invitation.
I have another question
Our Customer Service team will be happy to help.
📞 +31 (0)513 433 057