FAQ: Missing sports providers and bridging arrangements

During the transition to benVitaal, two situations may arise for which we have developed a solution:

1. Your current sports provider is not yet part of the benVitaal network.
2. Your current membership ends during the month, while your new membership can only start on the first day of the following month.

We have introduced a temporary solution for both situations, so that you can continue working out as much as possible. Below, we explain how these arrangements work and what they mean for you.

Can I continue working out during the transition?

Yes. We have introduced temporary solutions to ensure that you can continue working out during the transition.

If your sports location is not yet part of the benVitaal network, you can temporarily use our reimbursement arrangement. If there is a gap between the end of your current membership and the start of your new membership, we have introduced a temporary bridging arrangement with the sports locations.

This means you can continue working out during the transition without any additional costs. Below, we explain how both arrangements work.

1. Missing sports locations and reimbursement arrangement

What happens if my sports location is not yet part of the network?

We are adding new sports locations to the benVitaal network every day, so the network continues to grow.

If your sports location is not yet available on the platform, you do not have to choose another location straight away. You can apply for a membership starting on the first day of the following month until the 21st of the current month. Your preferred sports location may therefore still be added in the meantime.

If the location has still not joined the network by then, we offer several alternatives.

What are my options if my sports location is not available?

You can:

• choose another sports provider from the FiscFree/benVitaal network;
• ask your current sports provider to join FiscFree and benVitaal;
• temporarily use our reimbursement arrangement and continue working out at your current sports provider.

In all cases, we will continue trying to add the missing sports location to the benVitaal network.

How does the reimbursement arrangement work?

Would you like to continue working out at your current sports location while it is not yet part of the network? You can temporarily purchase a membership directly from the sports location and claim the membership costs through FiscFree.

This option is available for a maximum of six months. During this period, we will continue actively working to add the sports location to the benVitaal network.

The reimbursement arrangement is a temporary solution designed to prevent you from having to leave your familiar sports location during the transition.

What happens if my sports location joins the network within six months?

During these six months, we will continue trying to add your sports location to the benVitaal network. We expect that most sports locations will have joined the network within this period.

If your sports location joins the network within six months, you can switch to the regular process through benVitaal. FiscFree will inform you about this well before the six-month period ends.

If we are unable to add your sports location within six months, or if the sports location decides not to work with benVitaal, the temporary reimbursement arrangement will end after this period. You can then choose another sports location within the benVitaal network.

What do I need to do to use the reimbursement arrangement?

Search for your preferred sports location on the FiscFree platform. If you cannot find it, select: ‘Can’t find the sports provider where you currently work out? Click here to find out what you can do.’

You will then be directed to a separate page explaining the available options and the steps you can take.

The FiscFree platform will guide you through the process, so you do not need to contact your employer separately.

2. Temporary bridging arrangement for differences in membership start and end dates

Why might there temporarily be a gap between two memberships?

With the former fitness provider BFNL, memberships could start and end on any day of the month. At benVitaal, new memberships currently always start on the first day of the month.

For example, if your current membership ends on 15 October, your new membership through benVitaal can start on 1 November. This creates a temporary period during which you formally do not have an active membership.

Is this situation permanent?

No.

The bridging arrangement is a temporary solution for the transition to benVitaal. At the same time, we are working on making it possible for new fitness memberships to start more flexibly.

We expect this solution to become available within one to two months. Once this is available, the temporary bridging arrangement will no longer be necessary.

Can I continue working out if there is a gap between my memberships?

Yes. We have asked the relevant sports locations to bridge this period so that you can continue working out as usual. FiscFree will reimburse the sports location for the costs of this bridging period.

We will email the relevant sports locations with an overview of members whose memberships are ending and ask them to extend the current membership in their own administration until the end of the month. This allows you to continue working out without interruption until your new membership through benVitaal starts.

FiscFree will cover the costs of this bridging period.

How do you arrange this with my sports location?

We inform sports locations as specifically as possible about the members who require a bridging period.

We ask the sports location to extend the current membership in its own administration until the end of the month. This allows you to continue working out until your new membership through benVitaal starts.

FiscFree and benVitaal will then handle the financial settlement. The sports location does not need to submit a separate invoice or reimbursement claim.

Which costs does FiscFree reimburse to the sports location?

We only reimburse the period that actually needs to be bridged.

For example, if your membership ends halfway through the month, we will reimburse the remaining part of that month. This compensates the sports location for the additional period during which you can continue working out.

The reimbursement applies to employees who actually start a new membership through benVitaal on the first day of the following month. If you do not start a new membership through benVitaal, the bridging period is not covered by this arrangement.

Could I still experience problems at my sports location?

We do everything we can to prevent this. Sports locations are informed in advance about which memberships are covered by the bridging arrangement, and we have deliberately made the administrative process as simple as possible.

However, because many sports locations use their own membership administration and front-desk processes, we cannot completely rule out the possibility that the arrangement has not been processed correctly at a particular location.

If you do experience a problem, please contact FiscFree. We will help resolve the issue together with the sports location.