What do the different order statuses mean?
After an employee places an order in FiscFree, the order goes through several stages. In the order overview, you can see the current status to determine where the order is in the process.
If an employee contacts you with a question about the progress of an order, first check the current status. Below, you can find the meaning of each status by order type and see who, if anyone, still needs to take action.
Bike order statuses
| Status | What does it mean? | What can you check? |
|---|---|---|
| In Progress | The employee has requested a bike voucher. | The employee is responsible for the next step and can take the bike voucher to the bicycle shop to have it completed. |
| Under Review | The bicycle shop has completed the bike voucher and the request is being reviewed. | No action is currently required from the employee or employer. The request must first be assessed. |
| Created | The request has been approved and the employee can specify how the bike will be settled. | The employee is responsible for the next step and must complete the settlement details to continue the order. |
| Ordered | The employee has completed the settlement details and submitted the order. | The employer is responsible for the next step. Check whether the order is still awaiting approval. |
| Approved | The employer has approved the order. | Check whether the employee still needs to complete a net payment. Once all required steps have been completed, the bike can be delivered. |
Fitness order statuses
| Status | What does it mean? | What can you check? |
|---|---|---|
| In Progress | The employee has started the request but has not yet completed it. | The employee is responsible for the next step and must select a fitness provider and enter the required information. |
| Created | The employee has selected a fitness provider and created the request. | The employee is responsible for the next step and must complete the settlement details and submit the order for approval. |
| Ordered | The employee has completed the settlement details and submitted the order. | The employer is responsible for the next step. Check whether the order is still awaiting approval. |
| Approved | The employer has approved the order. | Check, if applicable, whether the employee still needs to complete a net payment via iDEAL, Wero, or Bancontact. |
| Delivered | The order has been processed by benVitaal. Please note: The order changes to this status when the subscription start date is within 14 days. | No further action is required. If desired, verify that the subscription start date is correct and that the order has been processed by benVitaal. |
Other order statuses
| Status | What does it mean? | What can you check? |
|---|---|---|
| Created | The employee has created an order but has not yet completed the settlement details. | The employee is responsible for the next step and must complete the settlement details and submit the order. |
| Ordered | The employee has completed the settlement details and submitted the order. | The employer is responsible for the next step. Check whether the order is still awaiting approval. |
| Approved | The employer has approved the order. | No further action is required from the employer. The order will continue to be processed. |
Where can I find orders that require approval?
When the status is Ordered, the order is generally awaiting approval from the employer.
Go to Benefits > Orders > Orders Awaiting Approval. Here you will find the orders that still require review.
If an employee contacts you about an order with a different status, use the tables above to determine which step is still pending and whether action is required from the employee, the employer, or another party.