What to do when an employee did not receive the invitation?

Have you invited an employee to FiscFree, or has the employee created an account through the registration page, but they did not receive the invitation? You can easily resend the invitation.

If the invitation was sent to the wrong email address, you can revoke the invitation and then send a new one using the correct email address.

Before you start

• Use Resend if the email address is correct, but the employee did not receive the invitation.
• Use Revoke if the invitation contains incorrect information, such as an incorrect email address.

Resend an invitation

If an employee has not received their invitation:

1. Go to Companies & People > User Invitations.
2. Search for the employee by name or email address.
3. Locate the correct invitation.
4. Click Resend on the right-hand side.

The invitation will be sent again to the employee's email address.

Revoke an invitation

If the invitation was sent to the wrong email address, first revoke the existing invitation:

1. Go to Companies & People > User Invitations.
2. Search for the employee by name or email address.
3. Locate the invitation that contains the incorrect email address.
4. Click Revoke on the right-hand side.
5. The employee can now create a new account through the registration page, or you can immediately send a new invitation by clicking Create User Invitation.

The original invitation has now been withdrawn. You can then create a new invitation with the correct email address.